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Refund/Exchange Policy
We offer a 30 Day Guarantee on almost every service we offer. Please
call us at 773-213-7747, with problems regarding our service within 30 days
of service installation date.
Also, you may send us a letter with your service issues clearly outlined:
Chicago Web Management
9540 S. 50th Court
Oak Lawn, IL 60453
** Note:
1.
We are not responsible for site uptime -- that is the responsibility
of your hosting company.
2. We are not responsible for database integrity or updates -- that is the
responsibility of your database engineer, developer.
3. We are not responsible for content on your site. We're only the producer of
your content, not the manager of it.
4. We are not responsible for content not showing up outside of Internet Explorer
or Firefox on Personal Computers or Laptops.
5. Design for non-compliant browsers (Internet Explorer, any version older than
6, all PDA or Mobile devices) is an extra service that is outlined in your terms
of agreement.
6. Flash is considered non-compliant software and therefore may not be readily
viewable on all browsers.
Order Cancellation Policy
Please submit any cancellation notes via our contact
form ,
or call on our business phone at 773-213-7747.
Email cancellations must contain the following: First name, last name, company
name, domain name, and email address. This information must be identical to
the information originally submitted on your order. Please provide contact
information so that we may contact you if we have questions in regards to canceling
your order.
Every effort will be made to accommodate the cancellation of your order, providing
your project has not been charged. In the event that a cancellation
was submitted (via email or phone), and your project was started after,
we will gladly refund the complete balance charged. However,
if the cancellation was documented as received after the project was started,
we will refund the project total total less hours developed to that point.
Warranty Policy
Warranty Procedure
We suggest you contact our tech support team first by using our contact form.
We will then troubleshoot the issue and inform you if the warranty is compliant
or not.
30-Day Warranty
All projects (unless specifically stated otherwise), carry an implied, industry-standard
30-Day warranty against defects due to programming logic or 'bugs'.
Warranty
does not include any use of the designed/develop pages outside of the specified
browsers (usually Internet Explorer and Firefox, current as of 2010)
Spelling Errors, Broken Links
Any spelling errors, broken links or unaligned text, images or videos
on a web page will be fixed at NO COST if the following three (3) conditions
are met:
1. The content differs from what the client has supplied
2. The client has requested that certain pages (files) be renamed or moved, thereby
causing breaks with links to the originally named files
3. The client allows up to 72 hours to correct the issue(s)
Term/Termination of Web Hosting Agreement
a. The initial term of this Agreement shall be as set forth in the Order Form
(the "Initial Term"). The Initial Term shall begin upon commencement
of the Services to Customer. After the Initial Term, this Agreement shall automatically
renew. ADDITIONALLY AFTER THE INITIAL TERM, YOU ACKNOWLEDGE, AGREE
AND AUTHORIZE Chicago Web Management TO AUTOMATICALLY BILL AND/OR CHARGE ON YOUR CREDIT
CARD FOR SUCCESSIVE TERMS OF EQUAL LENGTH AS THE INITIAL TERM, UNLESS TERMINATED
OR CANCELLED BY EITHER PARTY AS PROVIDED IN THIS SECTION. The Initial
Term and all successive renewal periods shall be referred to, collectively,
as the "Term."
b. This Agreement may be terminated
i. by either party by giving the other party thirty (30) days prior written
notice (subject to an early cancellation fee payable by Customer as provided
below),
ii. by Chicago Web Management in the event of nonpayment by Customer,
iii. by Chicago Web Management, at any time, without notice, if, in Chicago Web Management's sole
and absolute discretion and/or judgment, Customer is in violation of any term
or condition of the this Agreement and related agreements, AUP, or Customer's
use of the Services disrupts or, in Chicago Web Management's sole and absolute
discretion and/or judgment, could disrupt, Chicago Web Management's business
operations and/or
c. If you cancel this Agreement prior to the end of the Initial Term or any
Term thereafter,
i. you shall be obligated to pay all fees and charges accrued prior to the
effectiveness of such cancellation,
ii. Chicago Web Management shall refund to you all pre-paid fees for basic
hosting services (shared, dedicated and/or managed) for the full months remaining
after effectiveness of cancellation (i.e., no partial month fees shall be refunded),
less any setup fees and any discount applied for prepayment,
iii. you shall be obligated to pay 100% of all charges for all Services for
each month remaining in the Term (other than basic hosting fees as provided
in (ii) above) and (iii) you shall pay an early cancellation fee of $XYZ. Any
cancellation request shall be effective thirty (30) days after receipt by Chicago Web Management,
unless a later date is specified in such request.
d. Chicago Web Management may terminate this Agreement
i. if the Services are prohibited by applicable law, or become impractical
or unfeasible for any technical, legal or regulatory reason, by giving Customer
as much prior notice as reasonably practicable or
ii. immediately by giving written notice to Customer, if Chicago Web Management determines
in good faith that Customer's use of the Customer Web site or the Customer
Content violates any term or condition. If Chicago Web Management cancels
this Agreement prior to the end of the Term for your breach of this Agreement
and related agreements, the Customer's use of the Services disrupts, Chicago
Web Management shall
not refund to you any fees paid in advance of such cancellation and you shall
be obligated to pay all fees and charges accrued prior to the effectiveness
of such cancellation; further, you shall be obligated to pay 100% of all charges
for all Services for each month remaining in the Term and Chicago Web Management shall
have the right to charge you an administrative fee of $75.00.
e. Upon termination of this Agreement for any cause or reason whatsoever,
neither party shall have any further rights or obligations under this Agreement,
except as expressly set forth herein. Termination of this Agreement and retention
of pre-paid fees and charges shall be in addition to, and not be in lieu of,
any other legal or equitable rights or remedies to which Chicago Web Management may
be entitled.
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